Our Privacy Policy
Effective Date: [Date of Launch/Date of Last Update]
1. Introduction
This Privacy Policy explains how DigitalWorksheetHub.com (the "Site"), operated by Scipanj Training and Consulting ("we," "us," or "our"), collects, uses, shares, and protects the personal information of our users and customers ("you" or "Data Subject") when you visit our website or make a purchase.
We are committed to protecting your privacy and handling your data in a transparent and lawful manner, in compliance with applicable laws, including but not limited to, the General Data Protection Regulation (GDPR) for our European customers, the California Consumer Privacy Act (CCPA/CPRA) for our California customers, and the Information Technology Act, 2000 and rules thereunder in India.
2. Information We Collect
We only collect personal information that is necessary for the purposes of providing our digital worksheet products and services, processing payments, and supporting our legitimate business interests.
A. Information You Provide to Us (Order & Account Information)
The following outlines the categories of personal data we process, the purposes for the processing, and our legal basis for doing so, in compliance with data protection regulations (such as GDPR).
Contact Data
- Specific Data Collected: Name, Email Address, Phone Number.
- Purpose of Processing: To register your user account, fulfill and manage your orders, communicate transactional updates (e.g., order confirmation, support responses), and send marketing materials (if you have opted in).
- Lawful Basis: Performance of a Contract (for order processing and account management) and Consent (for marketing communications).
Transactional Data
- Specific Data Collected: Billing Address, Order Details (product purchased, date, time), Subscription status.
- Purpose of Processing: To process and complete your purchase, manage refunds and returns, and maintain necessary financial records for internal accounting and tax purposes.
- Lawful Basis: Performance of a Contract (to finalize the sale) and Legal Obligation (for compliance with tax and commercial laws).
Payment Data
- Specific Data Collected: Payment Method, a **tokenized version** of your card number (e.g., the last four digits), and payment transaction history.
- Purpose of Processing: To securely process your payment for products and services.
- Lawful Basis: Performance of a Contract (to complete the financial transaction).
- Note on Security: We **do not** store full credit card numbers. All sensitive payment details are securely tokenized and handled by our approved third-party payment processors (e.g., Razorpay, PayPal).
Account Data
- Specific Data Collected: Username, Encrypted Password, Account Preferences, Purchase history.
- Purpose of Processing: To create and manage your secure user account, verify your identity, and provide you with seamless access to your purchased digital content or services.
- Lawful Basis: Performance of a Contract (to provide you with the services detailed in our Terms and Conditions).
Communications Data
- Specific Data Collected: Correspondence records (e.g., support emails, live chat transcripts), feedback, and survey responses.
- Purpose of Processing: To provide you with efficient customer service, resolve technical issues, manage quality assurance, and improve our services based on user feedback.
- Lawful Basis: Legitimate Interests (our interest in managing our business, improving our services, and providing effective customer support).
B. Information Collected Automatically (Device & Usage Data)
When you browse the Site, we automatically collect certain information about your device and interaction with our Site:
- Device Information: IP address, browser type, operating system, time zone setting.
- Usage Information: Pages viewed, products searched for, referral source, how you interact with the Site, and download activity.
- Tracking Technologies: Information collected via cookies, web beacons, and similar technologies (see Section 5 - Cookies).
3. How We Use Your Information
We use your personal information for the following purposes:
- To Fulfill Your Orders: To process your payment for the digital worksheets and provide you with the download link and access to the purchased product.
- Account Management: To create, maintain, and secure your account on DigitalWorksheetHub.com.
- Customer Service: To respond to your inquiries, provide support, and manage any complaints or refunds.
- Marketing & Communications (Opt-in): To send you updates, newsletters, promotional offers, or information about new worksheets, **if** you have explicitly consented to receive them.
- Analytics and Improvement: To analyze how our customers use the Site, diagnose technical problems, and improve our website's functionality, product offerings, and user experience.
- Security and Fraud Prevention: To screen orders for potential risk or fraud, and to protect the security of our Site.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes (e.g., tax, audit requirements).
4. Sharing Your Personal Information
We will not sell, rent, or trade your personal information. We only share it with third parties who help us operate our business, as described below:
5. Cookies and Tracking Technologies
The Site uses "cookies," which are small data files placed on your device, and similar technologies to collect Device Information and enhance your experience. We use:
Your Consent: Where required by law (e.g., GDPR), we will request your consent for non-essential cookies via a cookie banner. You can manage your cookie preferences through your browser settings or, if applicable, our cookie consent tool.
6. Data Security
We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using Secure Socket Layer (SSL) technology for data transmission and storing sensitive data (like passwords) using encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you with services, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.
8. Your Privacy Rights (Global)
Depending on your location, you may have the following rights regarding your personal data:
You can typically exercise any of the rights below by **contacting us directly** using the details provided at the end of this policy (e.g., our dedicated privacy email address). For certain rights, an automatic option is also available:
Right to Know / Right of Access
- Description: You have the right to request **disclosure** of the categories and specific pieces of personal information we collect, use, and/or disclose about you. This includes requesting a copy of the personal data we hold about you.
- How to Exercise: Contact us via the details provided in the "Contact Us" section.
Right to Rectification (Correction)
- Description: You have the right to request that any inaccurate or incomplete personal data we hold about you be **corrected or completed** without undue delay.
- How to Exercise: You can often **update your information directly** within your account profile settings. Alternatively, contact us via the details below.
Right to Erasure (Right to be Forgotten)
- Description: You have the right to request the **deletion** of your personal data. This right is subject to certain legal exceptions, such as our legal obligation to retain transactional data for tax purposes.
- How to Exercise: Contact us via the details provided in the "Contact Us" section.
Right to Restriction of Processing
- Description: You have the right to request us to **limit how we use** your personal data. When processing is restricted, we may only store the data but not use or process it further, except in certain limited circumstances.
- How to Exercise: Contact us via the details provided in the "Contact Us" section.
Right to Object / Right to Opt-Out
- Description: You have the right to **object** to our processing of your data where we rely on "legitimate interests" as the lawful basis. You also have the right to **opt-out** of receiving marketing communications or the "sale" or "sharing" of your personal information for cross-context behavioral advertising (where applicable under CCPA/CPRA).
- How to Exercise:
- Marketing Opt-Out: Use the **"Unsubscribe" link** found in any marketing email you receive from us.
- Other Objections/Opt-Outs: Contact us via the details provided in the "Contact Us" section.
We will respond to your request within the timeframe required by applicable law (e.g., 30 days under GDPR, 45 days under CCPA/CPRA).
9. Children's Privacy
The site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children without verifiable parental consent. If you believe that we may have collected personal information from a child under the specified age, please contact us immediately, and we will take steps to delete that information.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Data Controller: Scipanj Training and Consulting
- Website: digitalworksheethub.com
- Data Protection Contact Person: Rrajesh Chimanbhai Paatel
- Email: admin@digitalworksheethub.com
- Address: Scipanj Training and Consultancy, United Avenue North End, Leela Nagar, Ameerpet, Hyderabad 500016
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically.