Refund Policy
At DigitalWorksheetHub.com, managed by SCIPANJ Training and Consultancy, we stand by the quality of the educational resources designed by Jignna Rajesh Patel. However, due to the nature of our products—being instant digital downloads—our policy on refunds is strict.
Please read this policy carefully before making a purchase. By purchasing any digital product from our website, you agree to this Refund Policy.
1. General No-Refund Policy
All sales of digital downloadable worksheets are final and non-refundable.
Once a purchase is completed and the digital file has been made available to you for download, we cannot accept returns or issue refunds. This is because digital files cannot be truly "returned" and your access to the product is immediate and permanent.
2. Exceptions (Refunds Considered)
We will only consider requests for a refund in the following two exceptional circumstances:
A. Duplicate Purchase
If you accidentally purchase the exact same digital worksheet product more than once within a short period (e.g., within 24 hours).
- Action Required: You must contact us at admin@digitalworksheethub.com immediately, detailing the duplicate purchase and providing your order numbers. We will verify the duplicate transaction and process a refund for the extra purchase.
B. Technical Failure or Page Crash
If your download is interrupted, the download link page **crashes or fails to open** after purchase, or the file you receive is demonstrably **corrupt or technically unusable.**
- Action Required: Please contact us immediately at **[Insert Support Email Address Here]**, provide your **order number**, and describe the issue (e.g., "Page crashed," "File won't open"). We will prioritize your request by **emailing the download link directly to your registered email ID**. If the issue cannot be resolved and a working link/file cannot be delivered, a refund will be issued.
C. Reporting Deadline
You must report any technical issue or duplicate purchase within **7 days** of the purchase date to be eligible for review under this policy.
3. How to Request an Exception
To request a refund under the exceptions listed above, please follow these steps:
- Send an email to admin@digitalworksheethub.com
- The subject line should be: **Refund Request – Order #[Insert Your Order Number]**.
- In the body of the email, clearly state whether the request is for a **Duplicate Purchase** or a **Technical Failure**.
- Provide details and, if possible, attach screenshots illustrating the issue (for technical failures).
We will review your request and respond within 3-5 business days. Approved refunds will be processed through the original method of payment.